Frequently Asked Questions

We try to research as much as possible about each and every item that we acquire. We are very particular about what we sell, and want to make sure that our customers will be satisfied also. The majority of the pieces we sell are acquired directly from wardrobe houses, property masters, weapons coordinators, and other crew members involved in the production of the movies.

Yes, ScreenUsed will supply a documented certificate with each item with the official ScreenUsed stamp and logo. This certificate has an original signature from one of the ScreenUsed owners. Please see a COA sample here. COAs are not supplied with promotional items such as crew shirts, crew hats, crew gifts, or other items not used in the production itself.

We accept PayPal online payments, Visa, MasterCard, American Express, Discover, International money orders, US Cashiers Checks, or bank wire transfers. PayPal allows you to pay via a bank account or credit card. Sorry, we can't accept personal checks.

During your order checkout, you can utilize the Optional Payment Plan section as shown here to select various payment plans depending on the total of the order. This is provided as a service without any interest or other charges. After all payments are complete, your item is shipped to you. Any cancellation of a purchase based on a payment plan must be approved by ScreenUsed, and will result in store credit only, excluding the value of the non-refundable deposit - no cash refunds.

Below are the various installment options based on the total value of the order:

• Under $750 - 50% non-refundable deposit and a payment in 1 month
• $750 and higher - 25% non-refundable deposit and 3 monthly payments
• $3000 and higher - 25% non-refundable deposit and 6 monthly payments
• $5000 and higher - 25% non-refundable deposit and 9 monthly payments

As these are rare collector pieces, all sales are final. In the unfortunate event that there is a problem with the condition of a piece when it is delivered, we will work with you to make sure you are happy.

We ship worldwide and exclusively use FedEx because of the ability to track items from door to door, along with our very successful experience with them. We insure all items through FedEx. If preferred, we can ship items via the US Postal Service, however since the postal services in other countries do not have a good tracking process from door to door, we can't take responsibility for lost items that are shipped outside the US in this manner. We highly recommend using FedEx. Any taxes, duties, or other import fees charged by a country outside the US is the responsibility of the customer.

With the value of items we sell, we feel it is important to discuss each item before closing a sale. We would like to answer any questions, discuss shipping options, payment options, and generally make sure that you have all the information you need to make an educated investment.

For this reason, after you select items for your shopping list, you are required to input your contact and shipping information. This gives us the information to provide a proper set of shipping options in a response email, including the ability to group multiple items together. There is a comments field for any questions you may have as well. This will go into our private database, and we will return an email (or call if you prefer) as soon as possible. During the resulting communications, we will assist in getting your valuable items to you right away.

Each shopping list is date and time stamped, so if there are multiple people interested in the same item, the requests will be handled on a first come first served basis.

The following is the ScreenUsed order process: (click here for an order page screenshot)

1. Select items for your shopping list and click CHECKOUT
2. Login to your account or create a new one. Input your contact information and shipping address, along with any comments or questions you have.
   Order Status is now "Order Submitted".
3. The order is processed by ScreenUsed and you will receive an email reply with shipping options and costs, along with answers to any of your questions.
   Order Status is now "Shipping Selection".
4. Login on ScreenUsed, select the shipping option you prefer, and then make a payment. Payments are via Visa/MC/Amex/Discover, PayPal, Money Order, Cashiers Check, or Wire Transfer. If the payment is either credit card or PayPal, it will be processed in real-time and you will receive a confirmation right away.
   Order Status is now "Order in Process".
5. Once the payment is processed or received, ScreenUsed will send you an email with shipping date and possible tracking information.
6. If you selected a payment plan, you will see the payment plan and due dates in your online order. ScreenUsed will send you a reminder email for each payment. You can login at any time and submit a payment using the method you choose.
   Order Status is now "Order Completed".

Since our office is in California, we are required to charge 9.25% sales tax to California residents. (updated April 1, 2009)

We may be able to assist you in selling a screen used prop or wardrobe piece, but the provenance, history, source, and documentation of the piece must be outstanding.

Everything displayed in the Private Collection section is owned by the collectors running ScreenUsed. These pieces have been acquired over many years as personal items, and are displayed on the website in order to share with other collectors.

In general, the items in the Private Collection are not for sale. However, if you do have interest in a piece, please drop us an email or use the INQUIRIES menu on the right. With collections always changing, there may be a time when certain pieces in the Private Collection become available.

Yes we are, but the provenance, history, source, and documentation of the piece must be outstanding.

Yes we do offer a service to build custom display cases. Please see our see our Custom Display Case page.

Once you have an account and login, you can sign up for automated e-mail and SMS mobile phone notification the instant an item is posted on the website that matches your criteria. You can select from any movie or television show and/or any actor. In addition, you can type in a comment to assist in describing any particular item in more detail that you are looking for. Please see our Instant Notification! page.